Last Updated: August 2026
Welcome to My Wish Holidays. These Terms & Conditions govern your use of our website, services, bookings, and travel-related arrangements. By accessing our website or making a booking with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
My Wish Holidays was established in 2013 by Pankaj Verma and provides travel-related services including:
Domestic & International Tour Packages
Hotel Bookings
Tourist Visa Assistance
Air Ticket Booking
Travel Insurance
Bus Booking
Train Booking
Other travel-related assistance and arrangements
Office Address:
Dhillon Tower, Amritsar Road, Opp Bombay Bakery Street, Moga, Punjab – 142001, India
Customer Care: +91 9988406278
All bookings are subject to availability and confirmation from the respective airline, hotel, transport operator, tour operator, visa authority, insurance company, or other service provider.
A booking will be considered confirmed only after the required payment has been received and confirmation has been issued by My Wish Holidays or the relevant service provider.
Any quotation, itinerary, availability, or price provided before confirmation should not be considered a guaranteed booking.
Tour package prices displayed or quoted by My Wish Holidays may change due to factors including, but not limited to:
Airline fare changes
Hotel availability and rate changes
Currency fluctuations
Government taxes and fees
Fuel surcharges
Supplier price revisions
Visa or immigration charges
Changes in travel dates or passenger requirements
The final applicable price will be communicated at the time of booking confirmation.
Customers are required to make payments according to the payment schedule communicated at the time of booking.
Some services may require full payment in advance, while others may allow partial payment subject to the applicable booking conditions.
Failure to make payment within the agreed time may result in cancellation of the booking or loss of the quoted fare/availability.
Any applicable taxes, government charges, service fees, convenience fees, or other additional charges will be payable by the customer where applicable.
Cancellation and refund conditions vary depending on the service booked.
Refunds, if applicable, are subject to the cancellation and refund policies of the relevant airline, hotel, tour operator, transport provider, insurance company, visa authority, or other supplier.
My Wish Holidays may charge applicable service or cancellation fees in addition to charges imposed by the service provider.
Certain bookings may be non-refundable, partially refundable, or subject to cancellation charges.
Refund processing time may depend on the concerned service provider, bank, payment gateway, or financial institution.
My Wish Holidays makes reasonable efforts to provide the services described in the confirmed itinerary. However, itinerary components may be changed, substituted, rescheduled, or modified due to operational requirements, weather conditions, local circumstances, supplier availability, government restrictions, transportation changes, or other circumstances beyond our reasonable control.
Where necessary, an equivalent or reasonably suitable alternative may be provided.
Hotel room images, descriptions, facilities, room categories, check-in/check-out timings, meal plans, and other information are based on information provided by the respective hotel or supplier.
Hotels may change room allocation, facilities, meal arrangements, or other services due to operational reasons.
Early check-in, late check-out, room upgrades, special requests, adjoining rooms, specific room views, or other requests are subject to hotel availability and cannot always be guaranteed.
Airline schedules, fares, baggage allowances, seat availability, flight timings, cancellations, delays, rescheduling, and other operational matters are controlled by the respective airline.
My Wish Holidays acts as a travel booking intermediary and is not responsible for airline decisions beyond its control.
Any cancellation, rescheduling, refund, baggage, seat, or other airline-related matter will be handled according to the airline’s applicable rules and fare conditions.
Customers are responsible for checking their travel documents, flight details, reporting time, baggage requirements, and other applicable airline requirements.
Bus and train bookings are subject to the rules, schedules, availability, cancellation policies, and operational decisions of the respective transport operator or railway authority.
Delays, cancellations, route changes, seat allocation, waiting-list status, or other operational issues are governed by the applicable operator’s rules.
My Wish Holidays may provide assistance with tourist visa applications and documentation.
Visa approval, rejection, processing time, validity, duration of stay, number of entries, and other immigration decisions are solely at the discretion of the concerned embassy, consulate, immigration authority, or government department.
Submission of an application does not guarantee visa approval.
Visa fees, service charges, appointment fees, documentation charges, or other applicable fees may be non-refundable, subject to the rules of the relevant authority.
Customers are responsible for providing accurate, genuine, complete, and valid documents and information.
My Wish Holidays shall not be responsible for visa refusal, delay, additional scrutiny, or immigration decisions made by the relevant authorities.
Customers must ensure that they possess valid passports, visas, permits, identification documents, travel insurance, vaccination certificates, or any other documents required for their journey.
The customer is responsible for providing correct personal information, including name, date of birth, passport details, contact information, and travel dates.
Any error or discrepancy provided by the customer may result in additional charges, cancellation, refusal of travel, or other consequences.
Travel insurance is subject to the terms, conditions, exclusions, limits, and claim procedures of the respective insurance company.
My Wish Holidays may assist customers in obtaining travel insurance but does not determine the outcome of insurance claims.
All claims must be submitted and handled according to the insurer’s applicable policy terms.
Customers are responsible for:
Providing accurate information and documents.
Checking booking confirmations and travel documents.
Ensuring passport and visa validity.
Following airline, hotel, transport, immigration, and government rules.
Arriving at airports, railway stations, bus terminals, hotels, and other locations on time.
Complying with local laws and regulations.
Paying all applicable charges within the required time.
Informing My Wish Holidays promptly about any changes or errors in booking details.
Requests such as specific hotel rooms, adjoining rooms, early check-in, late check-out, meal preferences, wheelchair assistance, specific seats, room views, bed preferences, or other special requirements are subject to availability.
My Wish Holidays will make reasonable efforts to communicate such requests to the relevant supplier but cannot guarantee their fulfillment unless specifically confirmed in writing.
My Wish Holidays shall not be held responsible for delays, cancellations, losses, changes, or inability to provide services resulting from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather, pandemics, epidemics, strikes, political unrest, war, government restrictions, border closures, transportation disruptions, airport closures, technical failures, supplier failures, or other unforeseen events.
My Wish Holidays acts as a travel service provider and/or intermediary for services supplied by airlines, hotels, transport operators, tour operators, insurance companies, visa authorities, and other third-party service providers.
While we make reasonable efforts to work with reliable suppliers, we are not responsible for circumstances caused by third-party providers or events beyond our reasonable control.
Our liability, where applicable, shall be subject to the terms of the relevant booking, supplier policy, applicable law, and payment made for the affected service.
We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, prices, availability, photographs, hotel facilities, itineraries, schedules, visa requirements, and other information may change without prior notice.
Images shown on the website are intended for general representation and actual services, rooms, facilities, vehicles, or locations may differ.
Certain services offered through My Wish Holidays are provided by third parties. These may include airlines, hotels, transport companies, tour operators, insurance providers, visa processing authorities, and other suppliers.
The terms and conditions of the respective third-party provider may also apply to your booking.
Customers are advised to review applicable supplier terms before confirming a booking.
Customers may be required to provide personal information and travel documents for the purpose of processing bookings, visas, insurance, tickets, hotel reservations, and other travel services.
My Wish Holidays will use such information for legitimate travel-related purposes and may share necessary information with relevant service providers, authorities, airlines, hotels, insurers, transport operators, or other parties required to fulfill the requested service, subject to applicable law.
Users agree not to misuse the My Wish Holidays website, attempt unauthorized access, interfere with website functionality, introduce malicious software, copy website content for unauthorized commercial use, or use the website for unlawful purposes.
Unless otherwise stated, website content including text, logos, graphics, photographs, designs, branding, and other materials belonging to My Wish Holidays may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with our services or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
My Wish Holidays reserves the right to modify, update, or revise these Terms & Conditions at any time.
Updated Terms & Conditions will be published on this page. Customers are encouraged to review this page periodically.
For questions, booking assistance, cancellation requests, travel support, or clarification regarding these Terms & Conditions, please contact us:
My Wish Holidays
Dhillon Tower, Amritsar Road, Opp Bombay Bakery Street,
Moga, Punjab – 142001, India
Customer Care: +91 9988406278
Established: 2013
Founder: Pankaj Verma
My Wish Holidays – Creating Travel History