Privacy Policy

Who we are ?

Privacy Policy – My Wish Holidays

Introduction – My Wish Holidays (India) (hereinafter “MWH”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

This Privacy Policy provides for the practices for handling and securing user’s Personal Information (defined hereunder) by MWH and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by MWH through any of MWH customer interface channels including its website, mobile site & offline channels including call centers and offices (collectively referred herein as “Sales Channels”).

For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean MWH. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and Sales Channels.

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of MWH business partners, advertisers, sponsors or other sites to which MWH provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

What personal data we collect and why we collect it ?

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement. This policy is applicable for all age USER such as Adults, Child, infant etc.

Personal Information” of User shall include the information shared by the User and collected by us for the following purposes as below:

  • Dietary requirements (for example, while providing your meal preference during flight/ hotel bookings)
  • Health (for example, so that we can make it easy for you to access our buildings, products and services, and/or for any special assistance required by you)
  • Sexual orientation (for example, if you provide us with details of your spouse or partner).

Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as : Name, Gender, Marital status, Religion, Age etc.,

Your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers.

The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

Other information: We also collect some other information and documents including but not limited to:

  • Country of residence
  • Passport Number & frequent flyer number (wherever needed)
  • Lifestyle and social circumstances (for example, your hobbies)
  • Employment and education details (for example, the organization you work for, your job title and your education details)
  • Financial and tax-related information (for example your income, investments and tax residency)
  • Information in any complaints you make
  • Details of how you use our products and services
  • CCTV footage and other information we collect when you access our premises
  • Recording of telephone calls to our representatives and call centers.

How do we collect Personal Data & Usage of your Personal Data ?

  1. Directly: We obtain personal data directly from individuals in a variety of ways, including but not limited to obtaining personal data from individuals who provides us their business card, complete our online forms on our website/mobile app, provides records relating to previous requests or reservations made, subscribes to our newsletters and preference center, registers for webinars, attends meetings or events we host, visits our offices. We may also obtain personal data directly when, for example, we are establishing a business relationship, performing professional services through a contract, or through our hosted software applications.
  2. Indirectly: We obtain personal data indirectly about individuals from a variety of sources, including but not limited to from the travel agents, other travel websites, social media, authorized representative when such person is seeking travel services information on others behalf and our clients. We may attach personal data to our customer relationship management records to better understand and serve you, satisfy a legal obligation.
  • Public sources – Personal data may be obtained from public sources such as news articles and Internet searches.
  • Social and professional networking sites – If you register or login to our websites using social media (e.g., Face book, LinkedIn, Google, or Twitter) to authenticate your identity and connect your social media login information with us, we will collect information or content needed for the registration or login that you permitted your social media provider to share with us. That information may include your name and email address and depending on your privacy settings, additional details about you, so please review the privacy controls on the applicable service to set how much information you want to be shared with us.
  • Business clients – Our business clients may engage us to provide products/services offered by us which involves sharing personal data they control as part of that engagement. Our services may also include processing personal data under our clients’ control on our hosted software applications. All such processing will be governed by My Wish Holidays client’s privacy policy.

We may also use your Personal Information for several reasons including but not limited to:

  • confirm your reservations with respective service providers;
  • keep you informed of the transaction status;
  • send booking confirmations either via sms or Whatsapp or any other messaging service;
  • send any updates or changes to your booking(s);
  • allow our customer service to contact you, if necessary;
  • customize the content of our website, mobile site and mobile app;
  • request for reviews of products or services or any other improvements;
  • send verification message(s) or email(s);
  • validate/authenticate your account and to prevent any misuse or abuse.
  • contact you on your birthday/anniversary to offer a special gift or offer.

Media:

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies & Session Data :

Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

Automatic Logging of Session Data: When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Control the cookies :

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies

Embedded content from other websites :

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data ?

My Wish Holidays will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

Who we share your data with ?

Supplier & Service Providers: Our information shall be shared with the end service providers as below details:

Suppliers : airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking.

You may note that while making a booking with MWH you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that MWH does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of MWH as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

MWH does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

What third parties we receive data from ?

Other third parties that reasonably require access to personal data relating to you. With specific reference to third party, We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a ‘pixel tag’, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personal information which can identify you.

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please email at [email protected]

Our website hosts various blogs, forums, wikis and other social media applications or services that allow you to share content with other users (collectively “Social Media Applications”). Any personal data that you contribute to these Social Media Applications can be read, collected and used by other users of the application. We have little or no control over these other users, so any information you contribute to these Social Media Applications might not be handled in line with this privacy policy.

What rights you have over your data ?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Disclosure of Information ?

Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:

##Any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
## Our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us; and
## Service-providers who provide information technology and system administration services to us.

How you can option – out for receiving our promotional emails ?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new My Wish Holidays services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.

How we protect your data ?

We have implemented appropriate technical and organizational measures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for you’re my Wish Holidays account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions

All payments on the Website are secured by SSL certificate. This means your Credit/Debit card information is 100% secure.

What is SSL certificate ?

SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.

Changes of the Privacy Statement :

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

if, you may also reach us for concern regarding privacy policy via email at [email protected] . MWH shall endeavor to respond to all reasonable concerns and inquires.

Social button :

The Website contains ‘social buttons’ to enable users to share or bookmark web pages. These are buttons for third party social media sites and these sites may log information about your activities on the Internet including on this Website. Please review the respective terms of use and privacy policies of these sites to understand exactly how they use your information.

You may also reach out to [email protected] to get more information on how to opt-out of the above cookies.

Contact us :

For any general query pls write at [email protected] . we shell response you asap.